QuickBooks is a popular accounting software used by many small and medium-sized businesses. It helps manage finances, track expenses, and keep financial records in order. However, like any software, it can sometimes encounter errors. One common issue users face is QuickBooks Error 108. In this blog post, we will discuss what Error 108 is, why it occurs, and how to fix it. We will also provide some tips to prevent this error in the future.

What is QuickBooks Error 108?

QuickBooks Error 108 is a banking error. It occurs when your bank's website sends a message or notification that needs your attention. This notification might be about a policy change, a new service, or even a security alert. QuickBooks cannot fetch the data from your bank because of this interruption, leading to Error 108.

Causes of QuickBooks Error 108

There are several reasons why Error 108 might occur:

  1. Bank Notifications: Your bank's website has a message or notification for you. This message needs to be addressed before QuickBooks can access your account data.
  2. Login Issues: If you recently changed your bank login credentials (username or password), QuickBooks might not be able to connect.
  3. Outdated QuickBooks Version: Using an outdated version of QuickBooks can lead to various errors, including Error 108.
  4. Browser Issues: Sometimes, the browser you are using to access QuickBooks can cause problems, especially if it is not updated.

How to Fix QuickBooks Error 108

Fixing Error 108 can be straightforward if you follow the steps below:

Step 1: Check Bank Notifications

  1. Log in to your bank's website directly.
  2. Look for any messages, notifications, or alerts.
  3. Read and address these notifications. Sometimes, you might need to click on them to acknowledge you have read them.
  4. Once you have cleared the notifications, log out of your bank's website.

Step 2: Update Your Bank Login Credentials in QuickBooks

  1. Open QuickBooks and go to the “Banking” tab.
  2. Select the bank account with the error.
  3. Click on the “Update” button.
  4. Enter your updated login credentials (if you recently changed them).
  5. Try to reconnect to your bank account.

Step 3: Update QuickBooks

  1. Open QuickBooks.
  2. Go to the “Help” menu.
  3. Select “Update QuickBooks Desktop.”
  4. Click on the “Update Now” tab.
  5. Select “Get Updates” to download the latest updates.
  6. Once the update is complete, restart QuickBooks.

Step 4: Clear Browser Cache and Cookies

  1. Open your web browser.
  2. Go to the settings or preferences menu.
  3. Find the option to clear browsing data.
  4. Select “Cookies and other site data” and “Cached images and files.”
  5. Click “Clear data.”
  6. Restart your browser and try accessing QuickBooks again.

Step 5: Use a Different Browser

Sometimes, the browser you are using might be the issue. Try accessing QuickBooks from a different browser. For example, if you are using Chrome, switch to Firefox or Edge.

Preventing QuickBooks Error 108

While it is not always possible to prevent errors completely, you can take steps to minimize the chances of encountering Error 108:

  1. Regularly Check Bank Notifications: Make it a habit to log in to your bank's website and check for notifications regularly. This way, you can address any issues promptly.
  2. Keep Your Login Credentials Updated: If you change your bank login details, update them in QuickBooks immediately to avoid connection issues.
  3. Update QuickBooks Regularly: Always use the latest version of QuickBooks. Updates often include bug fixes and improvements that can prevent errors.
  4. Maintain Your Browser: Keep your browser updated to the latest version. This ensures it is compatible with QuickBooks and your bank's website.

Conclusion

QuickBooks Error 108 can be frustrating, but it is usually easy to fix by addressing bank notifications, updating login credentials, and keeping your software and browser up to date. By following the steps outlined in this guide, you can resolve this error quickly and get back to managing your finances without interruption. Remember, regular maintenance and prompt attention to notifications can help prevent such errors in the future.

If you continue to experience issues with QuickBooks Error 108, consider reaching out to QuickBooks support or consulting with an IT professional. They can provide further assistance and ensure your accounting software runs smoothly.